FAQs

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0800 586 524

Google Rating

4.9

Based on 3491 reviews

James KeenanAug 14, 2025

The guys were on time, and were very professional and so was the contact centre. Would have no probl…

Keren CloseAug 14, 2025

No comment available

Doochang KimAug 13, 2025

Cost seems too high.

TPAug 13, 2025

No comment available

Mark CampbellAug 13, 2025

Fantastic!! Had a spa removed. Same day service. Great team who arrived on time and quickly got the …

Julie DevonAug 13, 2025

Highly recommend Junk2Go very efficient on time no problem they can't solve especially getting rid o…

Jacob PowellAug 12, 2025

Quick, easy trouble free service. The scheduling staff worked with me to find the best time that sui…

Maggie MccabeAug 12, 2025

Ve9ry helpful pleasant guys and the price and free quote was awesome

Sana ShahAug 12, 2025

The service is very good even the workers as well .👍❤️

House HuntingAug 09, 2025

It's' been 3 years since we last used Junk2Go Rubbish Removal Service and as expected, the team did …

Stewart HuntAug 08, 2025

No issues. Rubbish was picked up when they said it would be. Good communication. Very happy,

John WangAug 07, 2025

Cost-friendly Efficient Company phone service very good.

Shane MachadoAug 06, 2025

Excellent service.

Axl MattheusAug 05, 2025

On time. Easy. Fast. Professional.

Andre LuppiAug 05, 2025

No comment available

R RatwatteAug 05, 2025

Very efficient. They come on site, look at your stuff and give you a quote. You have the option to a…

Elly BlancheAug 05, 2025

Helpful friendly guys. They did a great job taking my rubbish :)

Rima Te WiataAug 04, 2025

Awesome removal of years of junk and some greenwaste. Worked quickly and efficiently, lovely people …

Richie HardcoreAug 04, 2025

The guys were really helpful and punctual. The company communicated clearly and well as well. Thank …

Nicky PlantAug 01, 2025

Great efficient friendly service! Would use again and recommend

Graham CreamerAug 01, 2025

Perfection

Herman VictorAug 01, 2025

Quick, easy, professional! Thank you

Jasmin NaslundAug 01, 2025

Would leave 6 stars if I could. Amazing people, so respectful and helpful. My neighbour asked if the…

Kim RutherfordJul 31, 2025

Amazing! Great device and a very fair price. Highly recommended

Mama TakaiJul 31, 2025

These guys were awesome. Super friendly and fast. We were so happy we booked with them and they came…

Wayne MildonJul 30, 2025

Great service. A person actually calls you back on a Saturday. Monday pick up on time, in place and …

Candy LeungJul 28, 2025

Efficient received same day service

Nic LourensJul 28, 2025

Excellent service. Excellent communication. Highly recommended.

Sharon GriffithsJul 26, 2025

I have used Junk2Go several times and always find the staff extremely friendly and polite. They arr…

Patrick NaeraJul 26, 2025

Both experiences with the pre-quote visit and the pick-up were without question a wonderful and stre…

Sarah SimpsonJul 25, 2025

Amazing team. I was recommended these guys by Salvation Army and they didn’t disappoint. Lovely kind…

Aaron OveringtonJul 25, 2025

Second time using Junk2Go to clean up around the house and will be using them again soon as we prepa…

Bridget Te Auparo HarrisJul 23, 2025

Excellent job. Smooth and easy. Thanks guys!

Lyn LockwoodJul 23, 2025

Easy and efficient. Happy nice guys doing the pick up Thank you.

George MorganJul 18, 2025

Excellent, arrived on time loaded everything even swept up the dirt and rubbish.

Melinda SampsonJul 16, 2025

Great communication, on time, reasonable price and very polite .

Alexis GrayJul 15, 2025

Amazing service , quick and the guys did a great job

Connor SymsJul 14, 2025

Very pleasant experience. Had the pleasure of Daniel and Andrew to remove our junk. Great guys, supe…

Patrick BakerJul 12, 2025

The whole process from initial enquiry to collection was handled with exceptional efficiency and pro…

T MackeyJul 11, 2025

Fast and easy. Their guys are good dudes too.

Alby FarrisJul 11, 2025

Moving technicians were professional and expedited the move very smoothly, safely and quickly. Thank…

Ann SmithJul 10, 2025

Great service, timely arrival, communication and deed done. Thank you

Anthony CarpenterJul 10, 2025

Just had the boys from Junk2Go finish at my place for the day. Excellent, professional, work. Friend…

ray lJul 09, 2025

Excellent service provided by the 2 guys from Junk2Go. Fast and efficient. Reasonable price. Same d…

Stephen LynchJul 09, 2025

Friendly staff, quick and easy, able to book in very quickly, great service - highly recommend

Simone RillstoneJul 04, 2025

Outstanding service with very professional staff. Highly recommend

Jessica Ah ChongJul 07, 2025

Great service. Early and quick

Mike DownJul 07, 2025

Really good to deal with. Straight forward process in terms of booking a day/time, reasonable prici…

Philip and Katrina GreenJul 06, 2025

Junk2GO came at short notice to dispose of some items for us. They arrived when they said they woul…

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1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, after events, garages, storage facilities, lock ups etc. Our service includes all the loading and we clean up afterwards!

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2. What types of rubbish do you remove?

You name it we remove it! We remove household furniture and appliances like beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, etc. We can also clear up paper, cardboard boxes, office junk, garden waste, renovation waste and so much more! 

However, we do not remove hazardous material like solvents, motor oils, petrol cans, gas bottles, asbestos etc. To confirm if we can take what you need to remove please call us at 0800 586 524, our rubbish removal experts can also advise you how to get rid of this type of waste if needed.

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3. How much notice do you need?

We have trucks available the same day, and in most cases, we can do the job a few hours after you call (we have done removals within 1 hour of the call). We do appreciate as much notice as possible, especially for early morning or late into the evening jobs. By giving plenty of notice, you have a better chance of getting a removal on the date and time that is most convenient for you. 

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4. Why use your service when we can hire a skip or a trailer?

Who wants to spend their free time loading a skip or trailer with rubbish? Our service is very efficient, making your rubbish disappear in minutes! Also, you only get charged for the rubbish we take away, whereas with a skip bin, you pay for the skip regardless if you fill it or not.

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5. Do we have to be at the premises for you to remove the rubbish?

Not at all! Once our rubbish removal experts are onsite, we can call or text you with the quote for approval. If you are happy with the quote, we can take away the rubbish on the spot and our office will call you to process the payment through credit card over the phone or send an invoice for pre-approved clients.

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6. Can you give us an accurate quote over the phone?

When you contact us, we will ask you a few questions about your rubbish and based on the information you provide we can sometimes give you an estimate of the cost. The exact cost of the removal will be provided by our rubbish removal experts onsite once they have seen the rubbish.

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7. How do you charge?

In most cases we charge by volume and and loading time, however differing factors can come into play. If the rubbish is particularly heavy (soil, concrete, etc.) flatbed rates apply. Call us to find out more. 

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8. How do we pay you?

Our preferred method of payment is through EFTPOS or any valid NZ credit card, we do not accept cash. Please note that all jobs need to be paid at the same time or right after the job is carried out while the team is onsite. 

We do offer 7 days and 20th of the month account terms for pre-approved commercial clients.

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9. What do you do with the rubbish and junk collected?

Reusable goods are recycled where possible and redistributed back into the community.

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10. Are you insured?

Yes, we are a fully licensed and insured company.

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11. How much do we charge for skip bin hire?

Currently we do not provide a skip bin or wheelie bin hire service. What we offer you is an easier alternative to this. We will do all the hard work for you by loading the junk and rubbish into our trucks and make sure to clean up after.

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12. Where is your office located?

Our head office is based in Rosebank Road, Avondale, Auckland.

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13. How big are your junk removal trucks?

Our junk removal trucks hold approximately 9 cubic meters of rubbish and waste (the same size as a standard large size skip).

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14. Do your junk removal teams work on Saturdays?

Our teams are generally available for Saturday jobs from 8AM to 4PM (earlier and later if needed). Call us free on 0800 586 524 to check availability in your area.

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15. What are your normal hours of operation?

We are open for business 6 days a week (Monday to Friday 7am to 7pm and Saturday 8am to 4pm). Sundays are by special arrangement only. Please note we are very flexible and often carry out early morning and late evening removals to meet customer demands.

 

Opening Hours

Monday to Friday
7am – 7pm

Saturdays
8am – 4pm

The opening hours are a guideline. We often work early morning and late into the evening to meet our clients’ needs especially for after hours commercial work.

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16. How soon should I book my appointment?

The sooner the better! At Junk2Go, our schedule tends to fill up quickly, so the sooner you can set an appointment the better chance you’ll have at getting a time that is most convenient for you. Of course, booking in advance is not always possible that is why we carry out many junk removals on the day and often within a 2 hour period from call to removal.

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17. Should I be prepared to help the junk removal team load my junk and rubbish into the junk trucks?

ABSOLUTELY NOT! You should be prepared to put your feet up and relax, go for a coffee or take time to do some shopping.

Our junk removal experts will load up and take away rubbish from your home or business. When we are on the scene, we will do all the work for you! After all, that’s part of our service.

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18. How and when should I pay?

Junk2Go rubbish removal service accepts payment after the job is complete. We accept many forms of payment, including credit card (MasterCard and Visa) or via EFTPOS. We do not accept cash. We are able to offer invoice terms for pre–approved clients.

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19. How do I arrange an account with you? And what information do you require to do so?

We can certainly open a commercial account after a successful application, simply email us with your requests at [email protected].

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20. What areas do you service?

We have rubbish removal experts ready to help Auckland-wide! For more information on the areas we service, please check out areas we service.

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